All errors on chat widget are given a code together with a standard message Chat unavailable. These are visible on the website the chat is embedded. Below error codes definition will guide you in debugging.
- Error400 means
You do not have an active subscription. - Error401 means
AI chat external embed not available in your current subscription. - Error402 means
No chat options available. - Error403 means
Errors thrown by OpenAI API. E.g. Invalid API key, token limit reached, etc. - Error404 means
Errors thrown by OpenAI Assistant API..
All custom errors are also logged on Super Admin’s account.
